I took my computer in last week for keyboard replacement. I knew it would be several days for the part to come in, which was fine. The repair guy told me to come back Wednesday (6 days later).
When I got there another man and a woman were in the shop; he told me the repair guy had gone on vacation and wouldn't be back until Monday. He also said the part hadn't come in. Wouldn't a message on my phone about these two setbacks have been nice?
I took my laptop back (in pieces, not cleaned), but the carrycase was not with it. I asked him to please look for my case; he glanced around at a few others in the room, then informed me that if it was not among them then I had not brought it in the first place - pretty much implying that I was lying. I saw many areas of the room that he did not check. He argued more with me until I finally told him to call the repair guy about the case, who it turns out had no clue.
Same day I found a place across town that ordered the part, cleaned the laptop at a better price, and offered to loan me a external keyboard in case I needed to do some work that evening.
I have mentioned G-Tronics to several people since my experience, and so far three of these individuals have received or heard of the same lousy service there.
If you live in the Hendersonville, NC area and need computer repair, skip over the G-Tronics listing. It is the last hole-in-the-wall place on a fairly decent list of business which (God only hopes)want to earn your business.
Review about: Keyboard Replacement.